Freely adapted
adapted to dispense the "Aqua fitness instructor for Model 1" of European
Aquatics Academy
RELATORE
Dott. Edoardo Cognonato
MARKETING CONCEPT
Ogni centro sportivo, in quanto fornitore di “servizi” desidera soddisfare in modo competo la propria clientela, il concetto di marketing quindi, con tutte le sue implicazioni, di sicuro non può restare sconosciuto: MARKETING è la forma al present continous del verbo TO MARKET= Andare in contro al mercato. Questo significa scoprire cosa desidera il consumatore, fare il possibile per offrirglielo; effettuare ricerche di mercato per scoprire i bisogni insoddisfatti, studiare le soluzioni con caratteristiche appropriate che procurino vantaggi e benefici for the consumer.
do marketing also means dealing with the reasons that affect consumer choices of products or services. Usually the motivation of the client process is structured in 4 phases (CIRCUIT MOTIVATIONAL)
1. Needs (Research)
2. Problems (Analysis)
3. Solutions (Studio)
4. Benefits (Highlight)
THE MARKETING MIX is a combination of marketing factors. They are represented by four different forces dubbed 4P interacting appropriately based according to the strategies defined in the Marketing Plan, the 4 factors that interact are:
1. Product
2. Price
3. Advertisement
4. Punti vendita
L’obiettivo delle strategie di marketing e ottimizzare questo mix di fattori attraverso le combinazioni migliori per raggiungere i propri obiettivi, cercando sempre il maggior equilibrio.
Secondo il Marketing RELAZIONALE, la relazione con il cliente- consumatore è il fattore chiave del processo decisionale, sia in termini di acquisizione che di fidelizzazione. Il MR valorizza il contatto con il cliente e le sue aspettative, trasformando il suo primo contato in una relazione CONTINUA.
La FIDELIZZAZIONE è quindi una funzione dettata dal livello di soddisfazione in seguito ad un servizio ricevuto,che dipende a sua volta dal livello psicologico dei bisogni appagati (bisogni impliciti.,espliciti.,latenti)
To meet the needs of each consumer, a company that offers services such as sporting facilities, in recent years that see customers increasingly critical, careful and expert about what he chooses, certainly may not intend poorly: the first thing that everyone (even unconsciously) in a search service and quality '.
The Marketing
focuses on the perceived quality services by the Client: Recent market research in the service sector dim os Trano fact that statistically:
4% of customers because it leaves transfer or change habits
28% of customers goes to dissatisfaction value for money
68% of customers leaves it receives a satisfactory Quality of Service.
The perception of quality is therefore a function whose variables are expressed by factors such as reliability, availability, empathy, assurance .., all areas of sensitivity of the customer.
If the product itself is of quality, packaging, (ie the package) with which we present it, rises exponentially in the perception of satisfaction on the contrary, if the package is perfect but the poor product, not the satisfaction c 'is, indeed, the perceived dissatisfaction is so bad that the customer dissatisfied, going away, it generates publicity "negative" to other potential users to the service.
In other words, if well cared for in a sports center in the structure, services and practical ergonomics, the latest fashions, offered a course, a coach, a lesson for poor quality poorly trained staff, inadequate equipment, small spaces, dissatisfaction will be greater than that which would have proven nell'entrrare in a mediocre hotel, but in which you receive a service from the qualitative point of view, EXCELLENT.
adapted to dispense the "Aqua fitness instructor for Model 1" of European Aquatics Academy
RELATORE
Dott. Edoardo Cognonato
MARKETING CONCEPT
Ogni centro sportivo, in quanto fornitore di “servizi” desidera soddisfare in modo competo la propria clientela, il concetto di marketing quindi, con tutte le sue implicazioni, di sicuro non può restare sconosciuto: MARKETING è la forma al present continous del verbo TO MARKET= Andare in contro al mercato. Questo significa scoprire cosa desidera il consumatore, fare il possibile per offrirglielo; effettuare ricerche di mercato per scoprire i bisogni insoddisfatti, studiare le soluzioni con caratteristiche appropriate che procurino vantaggi e benefici for the consumer.
do marketing also means dealing with the reasons that affect consumer choices of products or services. Usually the motivation of the client process is structured in 4 phases (CIRCUIT MOTIVATIONAL)
1. Needs (Research)
2. Problems (Analysis)
3. Solutions (Studio)
4. Benefits (Highlight)
THE MARKETING MIX is a combination of marketing factors. They are represented by four different forces dubbed 4P interacting appropriately based according to the strategies defined in the Marketing Plan, the 4 factors that interact are:
1. Product
2. Price
3. Advertisement
4. Punti vendita
L’obiettivo delle strategie di marketing e ottimizzare questo mix di fattori attraverso le combinazioni migliori per raggiungere i propri obiettivi, cercando sempre il maggior equilibrio.
Secondo il Marketing RELAZIONALE, la relazione con il cliente- consumatore è il fattore chiave del processo decisionale, sia in termini di acquisizione che di fidelizzazione. Il MR valorizza il contatto con il cliente e le sue aspettative, trasformando il suo primo contato in una relazione CONTINUA.
La FIDELIZZAZIONE è quindi una funzione dettata dal livello di soddisfazione in seguito ad un servizio ricevuto,che dipende a sua volta dal livello psicologico dei bisogni appagati (bisogni impliciti.,espliciti.,latenti)
To meet the needs of each consumer, a company that offers services such as sporting facilities, in recent years that see customers increasingly critical, careful and expert about what he chooses, certainly may not intend poorly: the first thing that everyone (even unconsciously) in a search service and quality '.
The Marketing
focuses on the perceived quality services by the Client: Recent market research in the service sector dim os Trano fact that statistically: 4% of customers because it leaves transfer or change habits
28% of customers goes to dissatisfaction value for money
68% of customers leaves it receives a satisfactory Quality of Service.
The perception of quality is therefore a function whose variables are expressed by factors such as reliability, availability, empathy, assurance .., all areas of sensitivity of the customer.
If the product itself is of quality, packaging, (ie the package) with which we present it, rises exponentially in the perception of satisfaction on the contrary, if the package is perfect but the poor product, not the satisfaction c 'is, indeed, the perceived dissatisfaction is so bad that the customer dissatisfied, going away, it generates publicity "negative" to other potential users to the service.
In other words, if well cared for in a sports center in the structure, services and practical ergonomics, the latest fashions, offered a course, a coach, a lesson for poor quality poorly trained staff, inadequate equipment, small spaces, dissatisfaction will be greater than that which would have proven nell'entrrare in a mediocre hotel, but in which you receive a service from the qualitative point of view, EXCELLENT.